An effective manager, like a good COO, possesses a blend of experience, has been exposed to necessary training (that works) and, of course, is blessed with lots of natural born energy. Managers and supervisors do not need to be experts in any one area; however, they must have a fundamental understanding of how to "Pull it all together".

At Beltech, we recognize many of the key impediments to manager development. Often the business owners are reluctant to invest in ongoing training as they have seen it fail in the past. It is also challenging to allow managers to leave and attend training sessions. Traditional methods of training and education can lead to nominal improvements. At Beltech we know that by training where the activity takes place, and continuing to reinforce that very training and education works.

In our onsite workshops, Dan Belanger and Racquel Pankau will teach your managers and staff, and for that matter executives, the key ingredients to be successful in their respective job duties as well as how to "clear the way" for their staff to improve performance and company profit.

Education Session Outline

The Many Hats of the Manager and Supervisor

Should the managers' skills be relative to the type of operation and Industry?

• Small Store, Satellite Store, Twig
• Large Store
• Distribution Center

What business areas must the effective manager understand?

• Human Resources
• Financial
• Inventory Management and Control
• Purchasing
• Sales and Marketing
• Warehousing
• Coach and Counselor
• Customer Service and Relations
• Effective use of Technology and Software